Sun & Sand Sports aims to give you the ultimate shopping experience. If for any reason you are not satisfied with your purchases, please make sure to follow the below steps in order to meet our Returns & Exchange Policy.
1. Send an email to firstname.lastname@example.org within 7 days of receiving your order quoting your order number, mentioning the items you wish to return and the new items you wish to buy in case of exchange.
2. We will then arrange Aramex for one free- of -charge collection for the item (s) you want to return.
3. All items should be returned in their original packaging with all the garment tags attached. Please ensure that you also return belts and any designer packaging.
4. Our Customer Care team will email you to confirm that your return item(s) has been received and we will then process the refund or exchange.
For hygienic reasons, swimwear, ear plugs, sports bras, socks and other similar products cannot be exchanged or refunded.
Nutrition products cannot be exchanged or refunded.
Any returned items without the Return request will not be accepted; therefore, please make sure that you request it from our Customer Care team.
All items are quality checked before dispatching; however if you receive a damaged or faulty item please let us know immediately (maximum 2 days after delivery).
The first exchange will be free of charge if the product has been purchased at its full price, for sale items: customer will bear the freight for the new item only.
In order to meet our exchange policy the product must be returned in one package. If you wish to repeatedly exchange items then the return shipping charge will be deducted from your refund.
Returns are free of charge for all items.
REFUNDING THE PURCHASE
Please be aware that it may take a few days for us to process your refund after we have received your returned item.
- Credit card: All credit card refunds will be credited back to the original payment card used for the transaction. Please note that shipping charges and any taxes and customs duties incurred will not be refunded.
- Cash on delivery orders for all countries including UAE can be only exchanged for free; we are unable to offer refunds for cash on delivery orders.
SUN & SAND SPORTS LLC RIGHTS
Please note that Sun & Sand Sports LLC reserves the right to refuse a refund or exchange on items that are considered to be unfit for resale.
Returns made outside of the 7 days timeframe will not be accepted.